Terms & Conditions

Please read these Terms carefully. By requesting a quote or placing an order, you agree to these Terms.

Call +91 70666 40404 mumbai@prozworld.com

1) Parties & Definitions

“We”, “us”, or “Proz World Mumbai” means Proz World Private Limited (managed by iConic Translation World Pvt Ltd). “You” means the individual or organisation placing an order for certified translation services.

Our Mumbai desk: Level 4, Dynasty Business Park, Andheri (E), Mumbai 400059; Phone +91 70666 40404; Email mumbai@prozworld.com. :contentReference[oaicite:12]{index=12} :contentReference[oaicite:13]{index=13}

2) Services

  • Certified translations for personal use (property, visa/embassy, university, court/legal, identity, and other accepted documents), delivered as soft copy (PDF) and hard copy (courier). :contentReference[oaicite:14]{index=14} :contentReference[oaicite:15]{index=15}
  • Unless explicitly stated, we do not provide notarization or apostille; we provide certified translations only. :contentReference[oaicite:16]{index=16}
  • Communication & file exchange are via official email/forms (not WhatsApp) to preserve privacy and ISO compliance. :contentReference[oaicite:17]{index=17}

3) Ordering & Quotes

  • Quotes are based on language pair, page count, word count, legibility, specialization and add-ons (extra hard copies, courier, etc.). Final deliverables & ETA are confirmed in your official quote. :contentReference[oaicite:18]{index=18}
  • Unless stated otherwise, quotes remain valid for 7 calendar days.
  • Work begins after written confirmation and full/advance payment as specified on your quote.
  • You are responsible for providing clear scans and correct spellings (as per passport/ID) and any transliteration rules required by the receiving authority.

4) Pricing, Taxes & Payment

  • Base pricing per document is published for transparency; complex jobs may be quoted separately. :contentReference[oaicite:19]{index=19}
  • No GST for Individuals (and non-registered GST businesses). :contentReference[oaicite:20]{index=20}
  • Payments are accepted via UPI, Net Banking or Cards through a secure payment gateway.
  • Invoices/receipts are issued electronically.

5) Delivery & Timelines

  • Typical timeline: certified soft copy in 1 day; hard copy couriered within ~2 days in Mumbai/MMR (pin-code dependent). :contentReference[oaicite:21]{index=21}
  • Courier timelines outside MMR vary by location and carrier operations.
  • Delays caused by unclear scans, last-minute changes, force majeure, or courier disruptions are outside our control, but we’ll keep you updated.

6) Revisions, Corrections & Re-issue

  • We include one round of minor corrections for typographical errors or formatting issues that do not change meaning.
  • Changes requested due to new information supplied after delivery (e.g., different spellings, additional pages, new transliteration preferences) may require a paid re-issue.
  • Authority-specific template or exhibit tagging requests can be accommodated if notified upfront; late changes may attract a fee.

7) Cancellations & Refunds

  • Orders may be cancelled before work begins for a full refund (minus gateway charges if applicable).
  • Once translators are assigned, proportional effort already spent is non-refundable.
  • Courier/printing costs are non-refundable after dispatch.

8) Your Responsibilities

  • Provide legible scans and confirm spellings (as per passport/ID) and names/addresses exactly as you want them to appear.
  • Review the soft copy carefully and report any issues before courier dispatch.
  • Ensure the receiving authority accepts certified translations (and whether notarization/apostille is required separately).

9) Confidentiality & Data Protection

We treat your information confidentially and process personal data as described in our Privacy Policy (which forms part of these Terms). Documents are accepted via official email/form only. :contentReference[oaicite:22]{index=22}

10) Intellectual Property

You warrant that you have the right to use and translate the materials you provide. Our translations, certificates and templates are licensed to you for submission to authorities; reproduction or resale is not permitted without permission.

11) Liability

We follow ISO-aligned processes and acceptance-focused formatting; however, we are not liable for authority decisions outside our control. To the maximum extent permitted by law, our total liability for any claim is limited to the total fees paid by you for the affected order.

12) Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, strikes, system outages, courier disruptions).

13) Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts in Mumbai, Maharashtra shall have exclusive jurisdiction.

14) Changes to Terms

We may update these Terms. The effective date will change, and the latest version will always be available on this page.

15) Contact

Proz World Private Limited (Managed by iConic Translation World Pvt Ltd)
Level 4, Dynasty Business Park, Andheri (E), Mumbai 400059. :contentReference[oaicite:23]{index=23}
Phone: +91 70666 40404 • Email: mumbai@prozworld.com :contentReference[oaicite:24]{index=24}

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